Frequently asked questions
Everything before
forever.
New to permanent jewelry? You're in good company. Here's what to expect before, during, and after your weld, plus how orders, parties, and gift cards work. If your question isn't here, we'd love to hear from you.
The basics
What is permanent jewelry?
Permanent jewelry is a clasp-free bracelet, anklet, or necklace that's fitted to you and closed with a tiny weld. There's nothing to take on and off. It stays on until you decide to remove it.
Does it hurt?
Not at all. The weld is a quick, low-energy spark that closes the chain, and we place a protective barrier between the spark and your skin. Most people feel nothing, and some feel slight warmth for a second.
What metals do you use?
We offer 14k gold-filled and stainless steel chains. Both are durable, water-friendly, and made for everyday wear. [Add solid gold or sterling silver here if offered.]
Is it really permanent?
It's permanent in the sense that there's no clasp. It stays on through showers, workouts, and sleep. If you ever need it off, it can be cut near the weld in seconds with small scissors or clippers.
How long does it take?
About [15–20] minutes per piece, including choosing your chain, sizing, and the weld. Adding charms or stacking several pieces takes a little longer.
Your appointment
Do I need an appointment?
Yes, permanent jewelry installs are by appointment so we can give you our full attention. You can book online. Boutique pieces don't need an appointment. Shop them online anytime.
Is there a deposit?
Yes. A $25 deposit reserves an individual appointment, and a $50 deposit reserves a group appointment. Your deposit is applied to your total.
What if I need to cancel or reschedule?
Please give us at least [24/48] hours' notice. Deposits for later cancellations and no-shows are non-refundable. If you're running more than [15] minutes late, we may need to shorten or reschedule your appointment.
Can I get permanent jewelry if I'm under 18?
Yes, with a parent or guardian present at the appointment to give consent.
I have a metal allergy or a medical device. Is it safe?
Please tell us about any metal sensitivities or implanted medical devices, such as a pacemaker, before your weld. We'll help you choose a safe option, and we may decline a service if we don't believe it's safe for you.
What about MRIs, surgery, or airport security?
For an MRI, surgery, or medical procedure, your provider may ask you to remove it. Simply cut the chain near the weld, keep it somewhere safe, and we can re-weld it afterward. Most people go through airport security with their permanent jewelry on without any trouble.
Can I bring my own chain or charm?
We weld only the chains and charms we carry, so we can stand behind the quality of every piece and every weld.
Care & wear
Can I shower, swim, and work out in it?
Yes. Our chains are made for everyday life. Chlorine, salt water, and harsh chemicals can dull the finish over time, so give your piece a quick rinse with fresh water after swimming.
How do I keep it shiny?
Wash it with mild soap and warm water, then pat it dry with a soft cloth. Try to keep perfume, lotion, and cleaning products off the chain when you can.
What if my chain breaks?
Keep the chain and bring it to us. If it breaks at the weld within 72 hours of your appointment, we'll re-weld it free. After 72 hours, re-welds are charged at the original price of the welding service, and a lost chain is replaced as a new piece at full price. See our Shipping, Returns & Re-Welds page for details.
Can I add a charm later?
In most cases, yes. Book an appointment and bring your piece, and we'll help you choose a charm that works with your chain.
Parties
How does a permanent jewelry party work?
We bring the chains, charms, and welder to you for birthdays, bridal showers, girls' nights, and team events. Parties need a minimum of 3 guests and a non-refundable $50 deposit to reserve your date.
What does the host need to provide?
Just a table, seating, good lighting, and access to an electrical outlet. We'll take care of the rest.
Do you travel?
Yes, throughout Greater Atlanta. Events outside our service area may include a travel fee, which we'll confirm before you book. Changes to the date, time, or guest count need to be made at least 3 days before your event.
Orders & gift cards
How long does shipping take?
Orders ship within 1–3 business days, and you'll get a tracking number by email. We currently ship within the United States only.
What's your return policy?
Unworn boutique items can be returned or exchanged if you contact us within 14 days of delivery. Permanent jewelry can't be returned once it's welded, and earrings are final sale. Read the full Shipping, Returns & Re-Welds policy.
Do you offer gift cards?
Yes. Digital gift cards are emailed to your recipient, can be used for permanent jewelry, boutique pieces, and parties, and never expire.
Where are you located?
We serve Greater Atlanta, Georgia. [Add your studio address, or explain that you're mobile and come to you.]
Still have questions?
We're here to help.
Whether you're choosing your first chain or planning a party, we'd love to hear from you.

