Shipping, Returns & Re-Welds

Effective date: September 29, 2026]

We want you to love your pieces for a lifetime. Here's how shipping, returns, and re-welds work at Heiress Designz.

Shipping

  • Processing time: orders ship within 3 business days. Custom or made-to-order pieces may take 7-14 business days, and we'll let you know if there's a delay.

  • Where we ship: we currently ship within the United States only.

  • Shipping rates: rates are calculated at checkout. Orders over $200 ship free.

  • Tracking: you'll receive a tracking number by email once your order ships.

  • Local pickup: Customers in Greater Atlanta can choose free local pickup at checkout. We'll email you when your order is ready. We reserve the right to remove this option at any time.

  • Check your address: please make sure your shipping address is correct before placing your order. We aren't responsible for packages sent to an incorrect address you provided.

  • Lost or damaged packages: if your package arrives damaged or never arrives, contact us within 7 days of the delivery date shown in tracking. Include your order number and photos of any damage, and we'll work with you and the carrier to make it right. Once a package is marked delivered, we aren't responsible for theft.

Returns and exchanges

Permanent jewelry
Because permanent jewelry is custom-fitted and welded on, it can't be returned or exchanged once installed. Please check the chain, charm, and fit before we weld, and tell us if anything isn't right. We're happy to adjust it before the weld is complete.

Ready-to-wear and boutique items

  • You may return or exchange unworn items within 7 days of delivery or pickup.

  • Items must be unworn, undamaged, and in their original packaging.

  • To start a return, email heiressdesignz@gmail.com with your order number and the item you'd like to return. Please don't send items back without contacting us first. Once your return is approved, the item must be shipped back within 7 days.

  • Return shipping is paid by the customer unless the item arrived damaged or we made a mistake with your order.

  • Refunds go back to your original payment method within 7-14 business days after we receive and inspect the item. Original shipping charges are non-refundable.

Items we can't accept for return

  • Permanent jewelry and charms that have been welded or installed

  • Custom, personalized, or engraved pieces

  • Earrings, for hygiene reasons

  • Sale or clearance items marked final sale

  • Gift cards

Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, email us within 7 days of delivery with photos. We'll replace it or refund you in full, including shipping.

Re-welds

Permanent jewelry is made to stay on, but everyday life happens.

  • Within 72 hours of your appointment: if your chain breaks at the weld and you still have it, we'll re-weld it at no charge.

  • After 72 hours: if you still have your chain, the re-weld is charged at the original price of the welding service.

  • Lost chain after 72 hours: if your chain is lost, you'll start fresh with a new piece, charged at full price.

  • Bring your chain: if your chain comes off, keep it somewhere safe and bring it to your appointment.

  • Breaks away from the weld: if the chain breaks somewhere other than the weld, bring it in and we'll let you know whether it can be repaired and what it will cost.

  • Removed on purpose: if you had your chain cut off, for example, for an MRI or medical procedure, bring it in and we'll re-weld it at the original price of the welding service.

  • To book a re-weld: book a re-weld appointment online or email heiressdesignz@gmail.com.

Questions?

We're here to help. Contact us at:

Heiress Designz, LLC
Greater Atlanta, Georgia
heiressdesignz@gmail.com